Pre-Website FAQ
How long does it take to build a website?
Most websites are ready within 4–6 weeks. Larger or more complex builds may take a little longer, depending on features and revisions.
What do you need from me before we start?
We’ll ask for your business logo, brand colors, content (if you have it), and any inspiration sites you like. If you don’t have content, we can create it for you.
Do I need to purchase hosting or a domain?
Hosting is included in your monthly plan. If you don’t already own a domain, we’ll help you secure one.
How will we communicate and collaborate during the development process?
We’ll stay in regular contact, typically via email updates and scheduled calls or meetings. You’ll also have opportunities to provide feedback at key milestones, such as after the initial design draft or when the prototype is ready.
If I have an existing website, will it stay online while the new site is being built?
Yes. Your current site will remain live while we work on the new version in a separate environment. When the new site is ready, we’ll switch it over seamlessly, with little to no downtime.
During Development FAQ
How will we communicate and collaborate during the development process?
We’ll stay in regular contact, typically via email updates and scheduled calls or meetings. You’ll also have opportunities to provide feedback at key milestones, such as after the initial design draft or when the prototype is ready.
Can I request changes or revisions while the website is being built?
Yes. Minor tweaks are part of the process. If you want a major change that affects the scope (like adding new features), we’ll discuss how it impacts the timeline before moving forward.
Will I be able to preview the website while it’s under development?
Absolutely. We usually provide a private development or staging site where you can see progress, click through pages, and provide feedback before the site goes live.
Do you provide images or stock photos?
Yes. If you don’t have professional photos, we’ll use high-quality stock images that match your brand and industry.
Can I add features like online booking or e-commerce?
Absolutely. We can integrate booking systems, product catalogs, and payment gateways at any stage.
Do you provide written content if I don’t have any ready?
Yes. We can create copy for your site that’s written for both your customers and search engines.
Will the website be mobile-friendly and responsive?
Yes, every site we design works across desktops, tablets, and mobile devices.
Will I have input on design and layout choices?
Definitely. We’ll ask for your preferences and inspirations, then tailor the design to fit your brand.
Post Website FAQ
Do you provide any training or documentation after the website is launched?
Yes. We provide full, hands-free maintenance for your website so you never have to worry about technical updates, security, or managing pages. For clients who want to be more involved, we also offer optional training (via video call or simple walkthroughs) on how to publish blog posts, update images, or make minor edits. This way, you stay in control of content if you’d like, while we continue to manage the rest.
Do you offer ongoing maintenance or support after launch?
Yes. We offer maintenance and support plans that include software updates, security monitoring, backups, and troubleshooting. You can choose a plan that fits your needs or reach out on an as-needed basis.
Will I have full ownership of my website?
While hosted on our servers, the website design, theme, layouts, code, and content created by CreateTheSite (collectively, “CreateTheSite Content”) remain the property of CreateTheSite, Inc. You are granted a limited, non-exclusive license to use the CreateTheSite Content for the duration of your active subscription.
To acquire full ownership and transfer the site to another platform, clients may request a one-time buy-out of rights. Pricing and terms vary depending on the scope of the project and any outstanding balances. Please contact CreateTheSite for a transfer quote or additional details.
You retain ownership of assets you upload (such as your logos, photos, and copy) and grant us a license to host, display, and manage them while you use the Service.
Will my site be optimized for search engines (SEO)?
Yes, we include basic SEO setup so your site can be found on Google. We also offer advanced SEO services if you want to improve your rankings.
Can I request new features or upgrades later?
Yes. You can add new features anytime—just let us know what you need, and we’ll implement them.
What happens if my website traffic grows—will hosting scale with me?
Yes, our hosting is designed to scale. If your business grows, we’ll upgrade resources so your site continues to run smoothly.
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